top of page

FAQ

THE MOST COMMON QUESTIONS

  • I can't find my answer, what next?
    If your answer isn't here just give us a message on our contact page, if you are waiting on an order just qoute the order number.
  • Who are Frappa?
    Frappa are a locally based group of coffee enthusiasts based in Belfast, Northern Ireland.
  • Who can get a coffee machine?
    Anyone! With our great prices your shop, workplace, office can get a machine. Just hit the Contact now button and we will get right back to you.
  • I have a question about my order, what do I need to do?
    Simple, just go to contact now and we will get right back to you!

01

Quality Products

Discover a wide range of high-quality products that cater to all your needs. Our online store offers a diverse selection of items, from trendy fashion pieces to cutting-edge electronics. Shop with confidence knowing that we only provide top-notch products that meet our strict quality standards.

02

Exceptional Customer Support

At Frappa, we prioritize personalized attention to ensure your shopping experience is seamless. Our dedicated customer support team is available 24/7 to assist you with any inquiries or concerns. We are committed to providing prompt and helpful assistance to guarantee your satisfaction.

03

Refund Policy

Thank you for shopping at Frappa

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
 

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it.

  • The item must be in the original packaging.

  • To complete your return, we require a receipt or proof of purchase.

  • Only regular priced items may be refunded, sale items cannot be refunded.

  • If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

  • ​

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email atinfo@frappa.co.uk.

​

Exempt Goods

The following are exempt from refunds:

  • Gift cards

Partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 30 days after delivery.

​

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

​

Late or missing refunds

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

  • If you have done all of this and you still have not received your refund yet, please contact us at; info@frappa.co.uk

​

Shipping​

  • You will be responsible for paying for your own shipping costs for returning your item.

  • Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  • Please see, we cannot guarantee that we will receive your returned item.

04

Privacy Policy

 Frappa Privacy Policy

 

Our contact details

Frappa Coffee

187b Ormeau Road

 

info@frappa.co.uk

issue date -  01/02/2024

​

 

Info we collect

- Personal identifiers, contacts and characteristics (for example, name and contact details).

-

bottom of page