Shipping policy
Shipping Policy
At Frappa Coffee Co., we are committed to providing you with a seamless and prompt delivery experience for all your coffee needs. Please read through our shipping policy to understand our processes:
Processing Time
- Orders are processed within 1 business day.
- Orders placed before 12:00 PM (GMT) will be processed the same day. Orders placed after this time will be processed on the next business day.
- Please note that orders are not processed or shipped on weekends or public holidays.
Shipping Methods & Delivery Times
- All orders are shipped using a tracked service, primarily through Royal Mail's 48-hour service.
- Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the progress of your delivery.
- Estimated delivery time is 2-3 business days from the date of shipping, depending on your location.
Shipping Rates
- Standard shipping rates apply based on the weight and destination of your order.
- Free shipping is available on orders over £50.
Delivery Issues
- If your tracking information indicates that your order has been delivered but you have not received it, please reach out to us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve any issues.
- Frappa Coffee Co. is not responsible for delays caused by unforeseen events, such as postal strikes, natural disasters, or customs clearance procedures.
International Shipping
- Currently, we ship only within the United Kingdom & EU. If you are interested in placing an international order, please contact us for further assistance.
Contact Us For any questions or concerns regarding your shipment, please reach out to us at info@frappa.co.uk